AI-Powered Reputation Management for UK Hospitality

Your Best Customers
Are Silent.

Opinio turns every happy customer into a Google Review and every unhappy customer into a second chance. One QR code. Zero friction. Total control.

Designed for UK Hospitality
Restaurants · Cafes · Bars · Hotels
The Problem

The Reputation Gap Is
Costing You Money

Every day, your best customers walk out the door without saying a word online. Meanwhile, one bad experience can echo across the internet forever.

95%

of happy customers never leave a review

They loved the experience, but writing a review feels like effort. Your best advocates stay silent while competitors collect stars.

5–9%

revenue drop per lost star on Google

Harvard Business School research shows that a single star decrease on your Google rating can cost you up to 9% of your annual revenue.

72hrs

is too late to recover a bad experience

By the time you read a negative review online, the customer is already gone. The damage is done and the review is permanent.

How It Works

One QR Code. Two Smart Paths.

Opinio intelligently routes every customer to the right experience based on their rating. Positive reviews go public. Negative feedback stays private.

STEP 01

Customer Scans QR Code

A branded QR code sits on the table or at the counter. The customer scans it and lands on your personalised review page in seconds.

STEP 02

Rate Their Experience

They select 1 to 5 stars for their overall experience and enter their name and email. Simple, fast, zero friction.

STEP 03Smart Routing Based on Rating
4–5 Stars

Amplify the Positive

  • AI generates a natural, glowing review from selected tags
  • Tags are bespoke to your business (food, service, vibe, cocktails...)
  • One tap copies the review and opens your Google Reviews page
  • Seamless journey from Opinio to a live 5-star Google Review
1–3 Stars

Capture & Recover

  • Customer is routed to a private, detailed feedback form
  • Granular star ratings for food, service, wait time, aesthetic
  • Free-text notes section for additional context
  • Feedback stays private — never posted to Google
Try It Yourself

See Opinio In Action.

Experience the exact flow your customers will see. Tap a star below or open the full demo to try the complete review journey.

T

The Golden Fork

We'd love to hear about your experience

How was your experience?

Tap a star to rate

Try it — tap any star!

Powered by opinio

Smart Routing Active

Customer Scans the QR Code

A branded QR code on the table or receipt takes them to your personalised review page. No app downloads, no login required.

Rate with a Single Tap

Five stars, one tap. Opinio captures the rating and intelligently routes the customer to the right path.

4-5 Stars: AI-Powered Google Review

Happy customers select tags (food, service, atmosphere), and AI writes a natural Google review. One tap to copy and post.

1-3 Stars: Private Recovery

Unhappy customers give detailed, private feedback. The manager is alerted instantly for table-side recovery. Nothing hits Google.

The demo uses a fictional restaurant, "The Golden Fork." No real data is collected.

Features

Everything You Need to Take Control

From AI-powered review generation to real-time recovery alerts, Opinio gives you the complete toolkit to manage, grow, and protect your reputation.

We Remove Writer's Block

AI Review Assist

Customers tap tags that describe their experience — great cocktails, friendly staff, cosy vibe. Our AI instantly generates a natural, glowing review they can post to Google with one click. No typing required.

How It Works

  • 1
    Customer selects descriptive tags bespoke to your business
  • 2
    AI generates a natural, human-sounding review in seconds
  • 3
    Review is copied to clipboard and Google Reviews opens automatically
Your Business Intelligence Hub

CRM Dashboard

Every review, every customer, every trend — all in one place. Track sentiment over time, identify your strongest and weakest areas, and make data-driven decisions to improve your service.

How It Works

  • 1
    All reviews (public and private) stored in your secure CRM
  • 2
    Customer profiles with contact details and review history
  • 3
    Trend analytics showing food, service, and wait time scores over time
Hardware That Works For You

Branded QR & Welcome Kit

We don't just give you software. Every subscription includes a physical Welcome Kit shipped to your door — premium table talkers, window stickers, and bill folder inserts, all branded with your unique QR code.

How It Works

  • 1
    Premium acrylic table talkers with your branded QR code
  • 2
    Window stickers and counter cards to maximise scan rates
  • 3
    Bill folder inserts for a final touchpoint before the customer leaves
The Results

Real Impact. Real Revenue.

Opinio is not just a review tool. It is a revenue engine that pays for itself within the first month.

+0.5Stars

Average Google Rating Increase

Businesses using Opinio see an average increase of half a star on Google within the first 90 days. That translates directly into more footfall and higher revenue.

3xMore

Review Volume Growth

By removing the friction of writing, Opinio turns your silent majority into vocal advocates. Expect to triple your monthly review count.

70%Prevented

Negative Reviews Intercepted

Recovery alerts let you fix problems before they become public. Most negative experiences are resolved in person, never reaching Google.

< 30sPer Review

Customer Time Investment

The entire review process takes less than 30 seconds. Tap, select tags, post. No typing, no login walls, no friction.

Pricing

Simple, Transparent Pricing

One plan. Everything included. No hidden fees, no long-term contracts. Cancel anytime. All prices exclude VAT.

ALL-INCLUSIVE

Opinio

Everything you need to collect reviews, recover customers, and grow your reputation.

£45/month
  • Branded QR Code & Landing Page
  • Bifurcated Feedback Loop (4-5★ → Google, 1-3★ → Private)
  • AI Review Assist
  • Customer Recovery Emails & Vouchers
  • CRM Dashboard & Analytics
  • Email Notifications
  • Welcome Kit — 5 QR Code Discs included

Additional QR Disc

Order extra discs for more tables or locations

£6 /disc
Get Started

Ready to Take
Control?

Get started today for £45/month. We will ship your Welcome Kit and have you collecting reviews within 48 hours.

Welcome Kit & 5 QR Discs included
Welcome Kit shipped to your door
Live within 48 hours
Cancel anytime, no contracts